Clarion Hotel Detroit Metro Airport

I arrived at night during a power outage due to heavy storms that day. I wasn't able to call the hotel for a free shuttle ride because the phones were out, so managed to get a ride to the hotel through another hotel shuttle service. The hotel was dark except for emergency lighting, and there was no internet service, hot water, air-conditioning, or even working electronic keys. Nonetheless the staff members were very accommodating and worked hard to make sure everyone got a room with as much available as possible. In fact, I requested a room change and they moved me to a better room on the first floor with at least one emergency light that worked, so I could see my way around the room. The next morning, the free hot breakfast was not available because we still didn't have power. One staff member kindly offered me free bottled coffee drinks, as well as snacks, from their small on-site store. The bed was very comfortable and I was able to sleep well. I would like to return to this hotel at a normal time to see how things usually operate. I would say that the staff did a great job of making the best of a difficult situation, and making everyone feel like valued guests.

Location was great......next to a 24 hour 7-Eleven. Alot of parking. Outdoor swimming pool was great. Incredible customer service to satisfy all your needs. LUIS at the counter went above and beyond with his exceptional customer service skills.

Once I stayed there before the COVID-19 and the hotel has not changed much. Almost the same way as I expected. Plus, I asked them to send their receipt after I got back to Japan since I had made a silly mistake and forgot to pick it up, they took a quick action and sent it to me. I really appreciate it.

Check-in was very easy. Staff was very friendly and professional. The breakfast was also good. The prices were great compared to other hotels in the area raising their cost for a room because of a power outage. The beds were very comfortable and rooms were clean and also very quiet.

Location was main reason for our stay. Lobby was inviting and clean. Staff is exceptional, especially Luis at front desk. Breakfast was above average.